Hi @robbyrahman,
Greetings from WebToffee support!
To assist you better, could you please provide the following information:
- Screenshot of the plugin’s main settings page: This will give us insight into your current configuration and help identify any potential issues.
- WooCommerce System Status report: You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This will provide details about your site environment.
Once we have this information, we’ll be in a better position to diagnose and address the issue you’re experiencing.
Additionally, to rule out any possible theme conflict, please enable the ‘Override theme’s template’ option in the plugin settings. Enabling this option allows the plugin to override the theme’s existing template for related products.
Thank you for your cooperation. We look forward to assisting you further.