Related Products appears too large (pc view)

Hi @sergiomontesano ,

Greetings from WebToffee Support!

Thank you for reaching out to us regarding the issue you have experienced. To help us troubleshoot and resolve this issue, please follow these steps and provide the necessary information:

1. Screenshot: Please share a screenshot of the plugin’s main settings page.
2. WooCommerce System Status Report: Provide us with the WooCommerce System Status report, which you can find by navigating to WooCommerce > Status > Get system status report .

We believe the issue may be related to a theme conflict. To rule out this possibility, please try switching to a default WooCommerce theme, such as Storefront, and see if the issue persists.

Additionally, the issue could be due to having only three custom related products configured to display. As a troubleshooting step, kindly add one more product to this custom related product selection and check if the issue is resolved.

During our inspection, we also noticed an issue with the slider arrow display. To address this, you may enable the ‘Use custom slider arrow’ option in the plugin’s main settings.

Please try these steps and let us know how it goes. Looking forward to your response.

Thank you for the reply.

I changed theme for storefront and there is not issue with it, so, as you suggested, the issue is a conflict with my theme.

I tried to add one more product to custom related product selection and this not fixed the issue.

Activating the custom slider arrow as suggested I fixed the arrow that didn’t showed in the slider on smartphone view.

The image you requested is here >> https://drive.google.com/file/d/1jxu_9Mng33Qrzsho9RvLICjphrzChFii/view?usp=drive_link

Here I share with you woo status (I can’t paste here because the text pasted appears badly) >> https://docs.google.com/document/d/1s5GFHYomTQaxZ6sE9wMOHgSZrncA-s_mN6YFVxdQNEM/edit?usp=sharing

` WordPress Environment</p> <p></p> <p>Generated at: 2024-08-28 14:52:41 +00:00<br>`

• This reply was modified 2 months, 3 weeks ago by sergiomontesano.
• This reply was modified 2 months, 3 weeks ago by sergiomontesano.

Hi @sergiomontesano ,

Thank you for providing the update and confirming that the issue is related to a theme conflict.

To further investigate the issue, please provide us with the theme files so we can examine them. You can zip the theme directory and share the files via this link.

Once we receive the theme files, we’ll proceed with our investigation and get back to you with our findings.

Thank you for your cooperation.

The entire them folder is 300mb. Are you sure you need al of these files?

Good Morning, I wait a reply to know if you need the entire folder. As I told you in the last reply, the entire folder is 300mb, I would share with you via google drive just in case you need.

Thank you.

When you suggested me to add more related product I thought you meant to add them in the plugin settings. Today I added 4th related item to the specific product ( https://tiffanysicuro.it/abatjour-tiffany-farfalla-a-batterie/ ) and the issue is been fixed.

I thin is a display issue but only if the slider is not activated due to 3 or less related items.

Hi @sergiomontesano ,

Apologies for the delay.

Please go ahead and upload the entire theme folder to Google Drive as you mentioned, and provide the link to us via support. This will allow us to thoroughly examine the files and investigate further.

Thank you for carrying out the additional steps. It seems the issue was indeed related to the theme’s handling of the related products slider when there are three or fewer items. Your observation aligns with this, as adding the fourth related item resolved the issue.

Once we have reviewed the theme files, we’ll update you with our findings.

Hi?@sergiomontesano ,

We haven’t heard back from you for a while. As this thread has been inactive for a while, we are marking it as resolved.

You may create a new thread if you require any further assistance.