Related products not showing on mobile?

  • Resolved blacktigercreative

    (@blacktigercreative)


    3 years, 6 months ago

    Hi there,

    I’ve been having an issue where the related product slider is not showing on mobile? On desktop it shows up as normal, only mobile does something hide the products.

    I tried to resolve this a few months ago by disabling plugins etc however this didn’t seem to solve anything.

    I have linked one product page as an example, but it’s the same across all product pages.

    The products are still clickable, however, something is hiding it. I’ve taken a look through developer tools but can’t seem to find a glaring error which is causing them to be hidden.

    If anyone could point me in the right direction in solving this, I’d be massively grateful.

    Thanks for now.

    Dan

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @blacktigercreative

    WooCommerce doesn’t alter the information on product pages based on device. This issue is likely caused by the active theme.

    You can confirm this by switching back to a default theme like Twenty Twenty-One and disabling all plugins except for WooCommerce to see if this resolves the problem.

    If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

    Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4`

    You can also contact the support team based on the plugin or theme that is causing the conflict.

    Hi @blacktigercreative,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

    Cheers

Viewing 2 replies - 1 through 2 (of 2 total)
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