Related Products not showing right products

  • Resolved mstudioIL

    (@mstudioil)


    2 months ago

    I set products on the “Related Products” option in the product page, and use “Related Products” widget the but they don’t show.
    I set the same products in “Product Upsell” option and use the “Product Upsell” widget and they show.
    Is the “Related Products” only work in your “Template Builder”? I using xpro theme builder

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi @mstudioil,

    Thank you very much for contacting us ??

    I have carefully reviewed your message and understand your concern.

    In WooCommerce, related products are displayed based on the categories or tags of the product being viewed. Our widget follows this same standard.

    Could you please check if the product you are browsing belongs to a category that includes other products?

    If there are any, they should appear as related products.

    I hope this clears things up! Let me know if you have any other questions.

    Best regards,
    Tarek Aziz

    Thread Starter mstudioIL

    (@mstudioil)

    Hey, thanks for the answers.
    The site is still on building and I have one category and all the products are in the same category.

    Plugin Contributor Tarek Aziz

    (@tarekht)

    The pleasure was all mine ??

    Since you have one category in your store and all products are listed under the same category, the “Related Products” widget from ShopLentor should display other products from that category as related products.

    However, it’s possible there may be an issue on your end that is preventing your store from fetching and displaying the related products correctly.

    It could be due to your theme or a conflict with another third-party plugin. Therefore, I kindly request you to open a ticket in our dedicated support center: https://woolentor.com/contact/

    Our support team will carefully investigate the matter and provide you with an effective solution.

    Looking forward to assisting you with this.

    Wishing you a wonderful day ahead!

    Thread Starter mstudioIL

    (@mstudioil)

    Thanks, I sent message

    Plugin Contributor Tarek Aziz

    (@tarekht)

    I appreciate you creating the ticket ??

    One of our support representatives will contact you soon.

    Have a great rest of your day!

    Plugin Author Zenaul Islam

    (@zenaulislam)

    It looks like your issue has been resolved or managed on your end. We will now mark this ticket as resolved. If you encounter any other issues, please feel free to create a new ticket.

    Thread Starter mstudioIL

    (@mstudioil)

    Thanks for the help

Viewing 7 replies - 1 through 7 (of 7 total)
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