Reminders are not scheduling

  • Resolved Nexus1901

    (@nexus1901)


    9 months, 1 week ago

    Hello,

    I have a problem with the scheduling of reminders for recommendation emails. Since a few days ago, in the completed orders the warning ‘No reminders have been sent yet’ appears but the email does not appear scheduled for the expected date of 7 days after the order is completed.

    The status changes are made automatically by importing a csv file, and until now it has worked correctly.

    However, I have noticed that if I manually change the status of the order to processing, and then back to completed, then it does schedule the mail correctly.

    Any idea what could be the reason for this failure in the scheduling of the reminder mails?

    Thanks for your help

    • This topic was modified 9 months, 1 week ago by Nexus1901.

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Nexus1901

    (@nexus1901)

    Hello again,

    In the CusRev documentation I found these indications:

    https://help.cusrev.com/support/solutions/articles/43000592884-no-review-reminders-are-sent

    Following on from point 7, I contacted the import plugin support. We have done some import tests and we see that the notice that the reminder has been scheduled appears in the order list. But this scheduled email does not appear in the order notes or in the reminders list under Reviews > Reminders.

    The default Woocommerce email for completed order is sent correctly.

    Any suggestions on how to fix this problem?

    Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for using our plugin!

    Could you please test if a review reminder is getting scheduled correctly when you manually update order status on the “Orders” page in WooCommerce admin menu?

    Thread Starter Nexus1901

    (@nexus1901)

    Hello @pistachio6321,

    Yes, if I manually change the status of the order to processing, and then back to completed, then it does schedule the mail correctly.

    From the import plugin support asked whether CusRev plugin supports programmatically scheduling a reminder.

    • This reply was modified 9 months, 1 week ago by Nexus1901.
    Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for sharing additional information.

    It looks like the import plugin is not using the standard WooCommerce functions for creation of orders. Please ask their support team to use the functions provided by WooCommerce because the standard WooCommerce functions are triggering “woocommerce_order_status_ …” hooks for which our plugin is listening to schedule review reminders.

    Thread Starter Nexus1901

    (@nexus1901)

    I have informed the import plugin support of these instructions.

    Anyway, this week I have been looking at the reminder schedule. Two days were scheduled correctly, but the other days I had to change the order statuses manually for the reminder to be scheduled.

    Any idea what this could be due to?

    • This reply was modified 9 months ago by Nexus1901.
    Thread Starter Nexus1901

    (@nexus1901)

    I’ve been provided with a new option from the import plugin support which is getting order notes working correctly with automatic status changes.

    The notes that the order has moved to completed now appear, as well as the note that the CR reminder has been scheduled.

    But when I check the scheduled reminders I see that the CR reminder is not there.

Viewing 6 replies - 1 through 6 (of 6 total)
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