Reminders to non-paid registrants

  • Resolved tommcgee

    (@tommcgee)


    9 years, 3 months ago

    This embarrassing message went out when I tried to send a mail to unpaid registrants:

    Dear #_RESPNAME,

Thank you again for reserving #_RESPSPACES space(s) at Multicultural Relational Supervision. 

Please complete your registration by paying your fee using PayPal at #_PAYMENT_URL.

Best,
Tom McGee

    Why don’t these placeholders work here, and how do I send a message with the proper link to this group of people?

    https://www.ads-software.com/plugins/events-made-easy/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Franky

    (@liedekef)

    You have 2 types of mail: attendees mails or booking mails (1 attendee can make multiple bookings). You just used the wrong placeholders for the type of mail you selected. At the bottom of the ‘send mails’ page are the links to the placeholders you can use for each type of email.

    Thread Starter tommcgee

    (@tommcgee)

    I saw those. But I’m trying to send a message to unpaid attendees reminding them to pay — and especially since there’s a box in the Send Mails screen to “Only send mails to attendees who did not pay yet” it seems relevant. Maybe you can add the capability for that in a future release.

    I finally got my immediate job done by modifying the Settings::Mail panel for the Registrant Updated message format to

    Dear #_RESPNAME,

Thank you again for your interest in #_EVENTNAME. 

Please remember to complete your registration by paying your fee using PayPal at #_PAYMENT_URL.

Best,
#_CONTACTPERSON

    and then going through the entries on the Change Reservation screen one-by-one, making a trivial change and updating them. Fortunately I only needed to send 14 of them.

    Plugin Author Franky

    (@liedekef)

    You can send mail to attendees (non-paid or not if wanted), but as said: use the correct placeholders (like in the form, it gives you the links).
    For attendees:
    https://www.e-dynamics.be/wordpress/?cat=48
    For bookings:
    https://www.e-dynamics.be/wordpress/?cat=45

    Thread Starter tommcgee

    (@tommcgee)

    I see — I was sending the messages as the type “attendee mails,” but I should have used “booking mails.” Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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