Remote support fails Access to the wp-admin panel

  • hormem

    (@hormem)


    4 years ago

    Remote support fails Access to the wp-admin panel

    I’m having trouble accessing url https: // my-site / wp-admin /
    I bought a new theme, and it has been 2 weeks since Remote Theme Support has been able to access the website URL or the wp-admin panel.
    Message below theme support returning for the tenth time asking for access:
    Okay, let’s install our “KartPul” theme in the store.
    But the main problem is that we were unable to access your store URL, https://meusite.net.br/, https://meusite.net.br/wp-admin/
    We still have the same error, this site cannot be accessed “.
    Send us any other temporary server / hosting details for the theme installation process. We were unable to install the theme on this server, https://meusite.net.br/
    Does anyone have any suggestions to resolve this?
    Thank you

    The page I need help with: [log in to see the link]

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