Remove a Video

Hi @ccolotti

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

If you choose to reach out directly, please include a link to this thread.

Thanks!

@bruceallen https://wickedpissahdeli.com

Hi @ccolotti

Great site name! (New Englander here)

I’ve deleted the video that was counting as your free video. Can you see if you can upload a video now?

@bruceallen thank you, wish there was a way to manage those uploaded videos from the dashboard but I will try in a bit. Also just curious but is a video uploaded and served by VideoPress using the sites server “bandwidth” or is that stream offloaded like an embeded YouTube link? I have been hitting some odd bandwidth usage and the video was hosted onsite with a regular “video” block and I think that may have been the culprit.

@bruceallen and yes it’s a fun name for our food truck especially down south in TN…LOL

@ccolotti

Also just curious but is a video uploaded and served by VideoPress using the sites server “bandwidth” or is that stream offloaded like an embeded YouTube link? I have been hitting some odd bandwidth usage and the video was hosted onsite with a regular “video” block and I think that may have been the culprit.

The bandwidth goes through our servers, not yours. VideoPress is video hosting, so all storage, bandwidth etc, is handled through our servers.

@bruceallen Looks like it uploaded but always shows an error this is the page for the video on a thank you for sign up page.

https://wickedpissahdeli.com/thanks-for-signing-up/

Hi @ccolotti

The video is playing wicked great for me. Are you still seeing an error?

Hi there @ccolotti,

Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!