Remove Background Photo

  • I go to: customize/colors/body background

    There is nowhere to remove the existing photo. I have tried to select image, add a new image, and then remove it but it reverts to the old image. I just want a plain color background now. What am I missing? I have the free version. Thanks.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @erinblogger

    At first, thank you for choosing our theme and service.

    Thre might be the issue with cached data.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind Regards

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.