Remove logo

Hello,

When you embed the form in a page or post, the logo at the top is removed automatically, unless you specify otherwise from the Themes Settings, where you can also replace our logo with your own logo. This can be done on the Always Free plan.

If you are referring to our small logo from the bottom of the form, that one is part of our backlink, which needs to be included on the Free plan, but is removed automatically on any paid plan (first paid plan is $35/year).

Best regards and we’re here for any further info.

Hello,

The problem with your small logo at the bottom is that it does not appear at the bottom of the form, but at the bottom of the screen ! In my case only the form header is visible, all form fields are hidden. This make the free plugin useless.

Hello,

This sounds like a strange behavior that definitely should not occur. The backlink should be placed at the bottom of the form, not of the screen. About the form fields, is it possible that you enabled the “Hidden” option in the Form Editor or used conditional logic to show/hide form fields?

Would you be so kind to send us the link to your page at [email protected]? We’ll be more than happy to assist you.

Thanks!

Hello,

I am developing my website on my own Windows 10 notebook with InstantWP. I uploaded my site with Duplicator to a hosting provider.
Now the problem is worse : I can no longer open the plugin in WP admin : I get the following error message : This website does not have access to this plugin. Permissions can be changed from the administrator account.
Please help.

Hello,

The first URL that you work on when activating the plugin is the one that gets saved. When you move the site to a different URL (e.g. when you work locally and then upload the site at its live URL), the URL is not recognized anymore.

In order to make it work, please:
– Send us your Support Key (access the site where it was first developed, go to the My Account section of the CaptainForm plugin and retrieve your Support Key from there).
– Send us the URL where you want to have the live site and we’ll replace it for you.

Send these at [email protected] and we’ll replace the URL as soon as possible. Thanks!

Hello,

I just did the check, and now it works nicely !
Thank you for good support.

Hi, glad we could be of help!