Where it says “FAQ” in text. Below the header with the main menu, but above the red scroll bar which says “Free UK Shipping” etc.

– try changing CSS in you themes style.css template
Look for this Css rule .lazy-loaded
Change it .lazy-loaded {display:none;}
– If see some side effects then try removing the image

To add CSS:
– A custom CSS editor (usually titled “Additional CSS”) is included in the Customizer as of WordPress 4.7 specifically for this purpose. https://codex.www.ads-software.com/CSS#Custom_CSS_in_WordPress.
– If not, install the plugin Simple Custom CSS

Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!

Really appreciate the help, sincerely.

But I’m referring to the bit of text above the image? Not sure why it’s not appearing for you (I guess that’s good – but it’s still appearing for me).

Is there a similar snippet of CSS I can implement, to get rid of that text title?