Remove personal data

  • Resolved ibl92

    (@isabella92)


    1 month ago

    Hello!

    We use guest checkout and I have been asked to remove a specific customer’s email adress. As I never have done this before I just tested doing this with my own email adress.

    I went to tools – remove personal data. I then filled in one of my email adresses that I have used for a test purchase previously. I sent the request. I received an email where I could confirm the removal. So far so good, I thought.

    I then went to the specific order and I could still see the email adress listed in the order. Also when I go to customers the email adress is still there. What exactly has been erased here? Am I missing something? I thought the email adress would be completeley “erased” from Woocommerce.

    Any help is very appreciated ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    Hello @isabella92!

    Before processing the account deletion request, were the following options enabled?

    You can find them in WooCommerce -> Settings -> Accounts & Privacy.

    Thread Starter ibl92

    (@isabella92)

    Hello!

    No these two fields are not checked, should I check them and then try again?

    Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @isabella92,

    Yes, you should enable those settings and try again. If I understand correctly, you want to remove a user from your site and erase their email from all associated orders.

    If that’s the case, keep in mind that this method anonymizes personal data in order details when a user requests data erasure. This means the email address, billing/shipping names, and addresses will be removed or replaced with placeholder values.

Viewing 3 replies - 1 through 3 (of 3 total)
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