Hey @rmsgreig,
Unfortunately there is not an easy way to remove those quotes. The quotes are added to the ticket name in the Javascript. That addition takes place in two locations, one for the admin, and one for the frontend. Those locations are as follows, in version 2.8.7:
admin:
opentickets-community-edition/assets/js//admin/order/ticket-selection.js line 103
frontend:
opentickets-community-edition/assets/js//features/event-area/ui.js line 53
In the short term, you could edit those two lines, and remove the quotes. That should get you what you need; however, keep in mind that any time the plugin is updated, you will need to manually maintain this change.
There is one other option, if you have the Javascript chops to pull it off. You could write a small Javascript that looks at that container over and over again until it is filled with something that has quotes around it. Then use the Javascript to remove the quotes. The addition of the quotes only happens once in Community Edition, so it would only need to happen once. It is a hack, but so is the only other available solution currently. The difference is that this one would not require ongoing maintenance.
I will see if we can add a better method of handling this in a future version, but as of now, these are your only real options.
loushou