Renew doesn't happen right away

  • billpoker

    (@billpoker)


    9 years ago

    Setup:
    Free Membership with finite access for 3 days.

    When a user’s membership expires, an email is sent to them to renew. After the user presses the renew button, the page will say that it was “unsuccessful” and the user is still in “expired” state from the account page. But then the following day, when the user logs into the account it will say it is active.

    https://www.ads-software.com/plugins/membership/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    Hey there billpoker,

    How are you doing today?

    Would you mind posting a screenshot of the error message that you get a user when you try to renew membership so I can better understand the issue and try to test this on my sandbox site.

    Looking forward for your response ??

    Cheers,
    Bojan

    Thread Starter billpoker

    (@billpoker)

    1) Account Page:
    https://i.imgsafe.org/9b02426.jpg

    2) Renew Option Page (After pressing “Change” in the Account Page):
    https://i.imgsafe.org/a975864.jpg

    3) After pressing the Renew Button. This page is shown briefly and goes away by itself to number (4) below:
    https://i.imgsafe.org/ab5d093.jpg

    4) After the brief page from (3) above:
    https://i.imgsafe.org/370f0cf.jpg

    5) Go Back to Renew Option Page (Notice the expired date changed, “Membership expired since February 27, 2016 12:00am” In (2) above, it says February 18, 2016
    https://i.imgsafe.org/b149b4c.jpg

    6) Account Page (Notice the expired date changed to February 27, 2016 12:00am)
    https://i.imgsafe.org/6473c10.jpg

    No automated email were sent out.

    Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    Hey again billpoker,

    Thanks for this awesome explanation and for the screenshots ??

    I’ve tested this specific scenario and I’m getting the same results so this is a bug in the plugin, I’m assuming there is some missing logic with free membership being finite and actually renewing membership that is free.

    I’ll forward this to our developer so he can investigate this further.

    Best regards,
    Bojan

    Thread Starter billpoker

    (@billpoker)

    Hi Bojan,

    Also, to note that after renewing, none of the auto email works. As in
    “Subscription – Before expires”
    “Subscription – Expired”

    When do you think a fix will be available?

    thanks,

    Bill

    Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    Hey Bill,

    The emails probably don’t work because there is an issue with the whole renewing workflow for this specific scenario, once our developer fix this I’m pretty sure emails will work properly as they do work normally for other membership levels.

    When do you think a fix will be available?

    Unfortunately I don’t have an ETA on when the update will be released. I’ll post in the thread as soon as we have the fix for this one.

    Cheers,
    Bojan

Viewing 5 replies - 1 through 5 (of 5 total)
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