Renewal amounts more than doubled??? Help!!!

  • Resolved zocios

    (@zocios)


    5 years, 2 months ago

    I’ve been a satisfied GiveWP subscriber since 2017. My auto-renewal ran out because my credit card changed, and I’m needing to renew now with a new credit card. I previously subscribed to the “Plus Bundle” for $270 / year. The same amount is quoted on the renewal page, but when I try to renew, it is quoting not only the “Plus Bundle” but a “Plus Plan” – ??!!, each for $360 / year!!!!! With the offered 15% discount, I’m being charged “only” $612 / year. I’m not seeing the “Plus Plan explained anywhere, why I’m obligated to get that too without having a clue what that is, and why the costs have more than doubled. This subscription supports a small foundation that doesn’t have deep resources. There is no way to get direct support without first paying this exorbitant amount. WHAT GIVES??

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  • Plugin Support Michelle Frechette

    (@michelleames)

    Hi there…this isn’t correct and we can help you. Please contact us through our contact form on our website and indicate the message is for Customer Success. We will be happy to reply there.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Hi @zocios That’s a fair comment but unfortunately that’s not a conversation to have on these forums. You’ll need to contact the plugin authors directly about this: https://givewp.com/support/

Viewing 2 replies - 1 through 2 (of 2 total)
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