Renewal Issues

  • Resolved betachristoph

    (@betachristoph)


    11 months, 4 weeks ago

    Hello everyone,
    I have the problem that my customers cannot automatically renew their subscriptions without any problems. We only have domestic transactions (in Germany) – so no international bookings.
    Every time this process causes difficulties.

    “Order contains no intention. Status of order changed from payment pending to failed.”

    scheduled action 53151 (subscription payment) failed to finish processing due to the following exception: Subscription status could not be changed to “on-hold”.

    The support of Woocommerce as well as Paypal cannot or will not help me.
    I need help quickly at this point, as this naturally annoys our customers. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @betachristoph,

    Thank you for reaching out to us, we are here to help.

    The issue you reported, is a known issue (Order does not contain intent), and we have been working on resolving this for some time now. Unfortunately, it has taken already a long time to isolate the issue and not it is still taking time to get it completely resolved.

    This issue should only occur when using the Advanced Card Processing payment method, previously it also occurred by using the PayPal payment method, but we have resolved that with an earlier release. For now, there is no clear solution for this, so if you want to help us get more details on this situation, please activate the logging option in the plugins settings page under the tab “Connection” and provide us with the generated logs when this issue occurs again.

    Any eventual error messages should then be saved in a log file.
    After testing again, we would then be interested in your most recent PayPal Payments log file from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    We are working on implementing a new vaulting API (v3) that we hope will resolve the issue. The issue you encounter will however remain for the subscriptions were already opened on your store: when a payment method was not vaulted on the initial purchase, you will need a customer to make another purchase or re-purchase the subscription, in order to get the payment method to be vaulted.

    It is no pretty situation, we know, but we expect to have this resolved soon.
    There is one alternative to vaulted subscription, and that is PayPal subscriptions. You can read about this alternative feature here.

    I have linked the bug for this issue to your thread, so we will inform you once we believe this issue has been resolved. The Vault_v3 is expected to be release with, not the next, but the subsequent release. However, please keep an eye on our release notes for this to be confirmed.

    We are very sorry for the situation this is causing, but we are currently not able to provide you with an immediate fix or workaround for this.

    Kind regards,
    Joost

    • This reply was modified 11 months, 3 weeks ago by Syde Joost.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    It should be possible to process a renewal manually via order actions. But the upcoming update (scheduled for early January) includes a fix that aims to resolve the error for the automatic renewal payments when the card issuer requires 3D Secure:

    Fix – “Order does not contain intent” error for ACDC renewals when triggering 3D Secure?#1888

    https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/2.4.3-rc1

    So I will mark this thread as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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