Renewal Orders not being Completed

  • Resolved Alexander Celeste

    (@alexclst)


    1 month ago

    On a client’s store that uses Woo Subscriptions and Membership the 8.8.0 update seemed to not be marking successful renewal orders as complete. These orders had just a subscription renewal in them, and while the money was appearing in Stripe, as well as the subscription renewed, the order was being left “processing”. This did not happen in 8.7.0 where such orders as intended behavior were marked as “complete”, so for the time being I have rolled back the gateway plugin to version 8.7.0. This feels to me like some kind of bug, but for now I’m also holding off on updating the gateway again until the next update where hopefully this can be resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @alexclst,

    Thank you for reaching out.

    We understand your concern regarding the issue you’re experiencing with the Woo Subscriptions and Membership with the WooCommerce Stripe Payment Gateway 8.8.0 update.

    From your description, it sounds like there might be an issue in the update that is causing subscription renewals to remain in the “processing” status instead of being marked as “complete”. This is certainly not the expected behavior, and I apologize for the inconvenience this may have caused.

    As this involves most of our premium extensions like WooCommerce Subscriptions and Memberships, I suggest you contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    We will be able to help you further there.

    Thread Starter Alexander Celeste

    (@alexclst)

    I’ll post a support request there, but I want to emphasize that this only started with this free plugin’s update, and so should be something this free and public support forum can help figure out. So at minimum it was good to post here so others who may have similar issues see it.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @alexclst,

    Your efforts to post here can indeed help others who might be encountering similar challenges.

    Since this issue is related to premium extensions, we are unable to provide support for premium extensions here as per the?forum guidelines.

    Once the issue is sorted out with the help of Happiness Engineers team, you can share your insights here as well.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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