Renewal “processed”, but ignored the fee.

  • Resolved bosoxg1rl

    (@bosoxg1rl)


    11 months, 1 week ago

    The renewal for one of our subscribers, processed on April 15, failed to process the renewal fee.
    Looked at Stripe and the webhook – the transaction WAS pushed to Stripe, but it was for $0.00.

    Looked at the Transaction using the transaction/subscription ID – it shows $990 was charged. sub_1P5wFBBNstdCjtj08JGhgPhT

    “View Subscription” shows the fee of $990, but somehow it got zeroed out when it processed.

    One – what is the best way to correct the issue?
    Two – how do we prevent this going forward?

    Looked at the transaction using the order number – invoice code 4768DD7CD1 – and while it has the CC information stored, it has $0.00 for the total.

    The renewal is member User ID 12.

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