Repeat events getting deleted

Your feedback is highly appreciated and it is really helpful for us to improve our product. Thanks.

We have identified and fixed the issue with Event deletions (when updating repeat events using custom dates). The fix is live now.

You may verify and let us know if you have any further questions or concerns about it.

I have tested this fix (in version 4.0.2) as follows:

I created a new event for August 30 at 7:00 pm. I selected to repeat using custom dates. I selected August 31 and Sept 1 as the custom dates and clicked publish. All three events were created correctly. (Including having the venue assigned for all events.)

Then I chose to edit the first (August 30) event. I changed the start time to 6:00 pm and clicked update. When asked, I left the selection on “this occurrence only”. All three events had heir start time changed to 6:00 pm.

I again chose to edit the first event. I changed the start time to 3:00 pm and clicked update. This time I clicked on “all occurrences” and then back on “this occurrence only”. Again all three events had their start time changed to 3:00 pm.

So, editing just the first of a custom date repeating event no longer deleted the repeat events. That issue is fixed. However when editing the original event, the ‘this occurrence only” option seems to be ignored and all occurrences get changed instead.

Thank you for your detailed feedback and for testing the recent fix in version 4.0.2.

We are aware of the current issue where editing “this occurrence only” changes all occurrences. This is a known bug, and we’re working on a fix that will be available in version 4.0.3.

If you have any further questions, please don’t hesitate to reach out to us.

This bug is not resolved in version 4.0.3. I created an event for October 1, 2024 at 1:00 am. Set it to repeat (custom dates) on Aug 2, 3, 8, 9 & 10. Published the event. All 6 events were created. I then chose to edit the October 1 event. I changed the start time to 2:00 am and clicked update. When asked I chose this occurrence only. All 6 events had their start time changed to 2:00 am.

Thanks for the patience.

Due to some major fixes in our recent updates, we’ve had to shuffle our release priorities. However, we want to assure you that we are actively working on resolving these issues and will address them in our next release.

We are now live with the fixes. Could you please update EventPrime to the latest version and confirm if the issue has been resolved on your end?

If you have any further questions, please don’t hesitate to reach out to us.

This bug is resolved in version 4.0.3.1

I tested by creating an event for November 1, 2024 at 1:15 am. Set it to repeat (custom dates) on Nov 2, 3, 8, 9 & 10. Published the event. All 6 events were created. I then chose to edit the November 1 event. I changed the start time to 2:15 am and clicked update. When asked I chose this occurrence only. Only the one event was changed.

Thank you for resolving this issue.