Repeat Problem: Forced Dashboard Installation in Order to Update Plugin

  • Resolved goddessprojects

    (@goddessprojects)


    7 years, 7 months ago

    The exact same problem that was experienced HERE has happened again.

    The “fix” is convoluted and is a serious deterrent to the upgrade purchase for this plugin, which I almost convinced my client to buy since we were very satisfied with its performance until my last correspondence above.

    Having to delete items from the database is not a “fix” to this problem EVERY time you update the plugin.

    Please investigate to actually fix the issue. Once I have to uninstall the plugin and choose something else, we won’t look back and definitely won’t purchase the upgraded version.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter goddessprojects

    (@goddessprojects)

    screenshot of dashboard message

    @goddessprojects I got the same issue again. But I resolved it doing the following:

    Step 1:
    I renamed appointments FTP folder to appointments_old just for precaution.

    Step 2:
    I downloaded the most new appointments lite version which is 2.1.0.1 from https://www.ads-software.com/plugins/appointments/.

    Step 3:
    You need to remove the table record who mentions the premium version.

    I used this query to find it:
    select * from wp_options where option_name like ‘%wdp_un_updates_available%’ or option_name like ‘%wdp_un_updates_data%’;

    Then I used this query to delete it:
    delete from wp_options where option_id = 647521 and option_name like ‘%wdp_un_updates_available%’

    Where option_id is the id related to the wdp_un_updates_available record.

    Step 4:
    When you have finished the download, then upload the file to your FTP path and extract it there. I hope this will solve the problem for all.

    Thread Starter goddessprojects

    (@goddessprojects)

    @lucasferreiras

    Thank you, again! Your solution worked for me the last time, too. I truly appreciate you!

    My issue is that I would like for WPMU DEV Team to find and fix this issue so that we do not have to jump through hoops to fix this glitch again.

    After all, WPMU DEV makes some of THE best plugins around and I have gained a tremendous amount of respect and trust in them. This situation is shaking my faith, so to speak.

    Thread Starter goddessprojects

    (@goddessprojects)

    @lucasferreiras

    Would you be so kind as to list the steps to access the table records?

    You have such a knack with describing the process and I’m sure there are others who may not know how to get to the steps you described for this fix.

    Thank you!

    Thread Starter goddessprojects

    (@goddessprojects)

    @wpmudev-support1

    Is anyone working on this problem? @lucasferreiras was generous to supply a fix, but this is NOT A SOLUTION.

    As of today 5/1/17:

    Screenshot 1 shows the message that appears after updating OTHER PLUGINS which states:

    “Important updates are available for your WPMU DEV plugins/themes. Install the free WPMU DEV Dashboard plugin now for updates and support!”

    Screenshot 1 - Dashboard Required to Update

    Screenshot 2 shows the requirement to install the WPMU DEV Dashboard to update.

    Install WPMU DEV Dashboard to update message in PLUGINS area

    Plugin Contributor Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @goddessprojects,

    I’m really sorry you are still facing this issue. Latest version of the plugin 2.1.0.1 and fix in database should get rid of the problem. I’ve tested that on my site and it worked for me.
    From your screen I can see that you still have 2.0.5.
    I understand that you can’t update it automatically because of this bug, so can you update it manually? Download plugin from plugin page and upload unzipped to wp-content/plugins directory.

    That was reported to our plugin developer and they are working on this issue so it won’t be back.

    kind regards,
    Kasia

    Plugin Author jdailey

    (@jdailey)

    I hope you were able to get this sorted. I am going to mark this topic resolved because we have not heard back from you. If it is not resolved we can reopen the ticket. Thanks again.

    Thread Starter goddessprojects

    (@goddessprojects)

    Apologies for the delay (family emergency) and thank you for responding.

    So far, so good! Thank you, again!

    NOTE TO ANYONE WHO HAS THIS PROBLEM:

    You will not lose your settings if you have to manually delete the plugin folder in order to manually install the updated plugin.

    Thank you!

    • This reply was modified 7 years, 6 months ago by goddessprojects. Reason: added note
Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Repeat Problem: Forced Dashboard Installation in Order to Update Plugin’ is closed to new replies.