Repeatedly getting error “The API credentials you provided are not valid.”

  • Resolved Derek Cheng

    (@ojaser6)


    6 years, 4 months ago

    I am trying to set up this plugin and I am repeatedly getting the error “Error: The API credentials you provided are not valid. Please double-check that you entered them correctly and try again.”

    This is getting extremely frustrating. I have no idea why this is happening. I generated the API credentials using the exact method outlined in this page. My credentials are live credentials (not sandbox), and I have selected live as the environment on the plugin setup page. I’ve triple checked that I’ve entered the credentials correctly. I even tried using a certificate instead of a signature, and I ended up with essentially the same error.

    What is going wrong?!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy!

    Are you using multiple API creds on multiple sites for your account, or is this the only one?

    If this is the only site, make sure you’re using the API option (not the certificate), and also make sure that your PayPal account is a “Business Account”. We also recommend contacting PayPal to check your account settings and make sure there are no issues.

    Another thing to check if you’re using your account to connect to multiple sites is that you can only set up one return url (where users are redirected to this URL after live transactions) in Paypal API settings for your account. That may be the issue here.

    Please let us know how that goes! May need to try a conflict test if that doesn’t help get you setup.

    Thread Starter Derek Cheng

    (@ojaser6)

    Hi,

    This is the only set of API credentials on the account, and this is the only website I’m trying to use it on.

    I am using the API signature option and not the certificate option, and the account is a business account. I could contact PayPal to see if there’s something wrong with the account, but I can’t think of anything in the API settings that could be misconfigured and cause this.

    Thanks

    Plugin Contributor Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    @ojaser6 – that error message is returned by the PayPal API. Invalid Credentials error messages virtually never yield false positives so it’s definitely worth contacting PayPal support to triple-check and test your API credentials.

Viewing 3 replies - 1 through 3 (of 3 total)
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