“replace media” doesnt work.

  • Resolved benj0612

    (@benj0612)


    2 months, 1 week ago

    Hi,
    Many times I try the “replace media” function, it doesnt work at all, or always.

    Tries to empthy cache (WP Rocket), unused Css, optimize media (Imagify), nothing happen IN FRONT OFFICE, but in BACK OFFICE the new image appear.. am surprised..

    What could I do?

    Regard.

    Benjamin.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Bowo

    (@qriouslad)

    @benj0612 It’s probably your browser cache, which is still storing the old image. Try force refreshing your browser tab. In Chrome, it’s Ctrl+Shift+R (Windows) or Command+Shift+R (MacOS).

    Thread Starter benj0612

    (@benj0612)

    Thanks but no, it doesnt work, even with empty cache, even on other computer, just doesnt work well. :/

    Plugin Author Bowo

    (@qriouslad)

    @benj0612 hmm… on https://www.dr-detailing.com/ironx-carpro/, which image is still (showing) the old image (you can copy the URL)? Can you also send a link to the new image (e.g. google drive)? I’ll try to replicate the issue.

    Another thing, please go to Tools >> Site Health >> Info, and copy the WP environment info here, which may help diagnose the issue you are seeing.

    Thread Starter benj0612

    (@benj0612)

    https://www.dr-detailing.com/ironx-carpro/ if you click on the feature image it shows another. This other should be the right image ;)

    Can you see it?
    Plugin Author Bowo

    (@qriouslad)

    I noticed that the image shown is an AVIF, and the linked image is a JPG. Which one is the old image, and which one is the new image?

    Do you have some sort of proxy/CDN that is optimizing and replacing images on the fly? e.g. Cloudflare

    ASE only replaces images of the same type, so, a JPG with another JPG.

    • This reply was modified 2 months, 1 week ago by Bowo.
    Thread Starter benj0612

    (@benj0612)

    Hi,

    In fact, when the file format is different it do not show on front office.

    Too bad that it is not written as an alert, because in back office the good picture is shown.

    What I did (to help others) : in medias, I cancelled the Imagify compression to have a .jpeg format back. Then I replace media, then I activated again Imagify compression.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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