Replies to reviews not shown

  • Resolved stanitow

    (@stanitow)


    6 years, 4 months ago

    Hi there,

    I’m contacting you as I think that there is a really important missing feature that prevents to use the review service fully.

    Reviews are posted automatically to the cusrev store review page, which is a good thing. However our replies to reviews are not shown, and this is a huge problem. When there is a review that is not founded on real informations and results in a rate of 1, a reply should be displayed to inform visitors correctly on the situation, or it shouldn’t be displayed at all if jeopradizing your store on false/wrong information. It decreases the rate of this product, and the store globally base on incorrect information. If one solution would be to not count this review, it also seems impossible to show a reply to this review.

    Is there a solution to this issue?

    Thanks for your support and understanding

    • This topic was modified 6 years, 4 months ago by stanitow.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cusrev

    (@ivole)

    Thanks for the interest in our plugin!

    I’m very well aware of this problem and the plugin should support replies to reviews soon. Please bear with us and follow the plugin’s update to receive the new features as soon as they are released.

    Thread Starter stanitow

    (@stanitow)

    Thanks your quick reply ivole,

    Glad to see that this is being considered for a next update ?? I hope we can soon enjoy this new feature.

    Thanks

    Regards,
    Stan

    Plugin Author cusrev

    (@ivole)

    This feature was implemented in version 3.64 of the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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