reply from ticket

  • Resolved jbertrix

    (@jbertrix)


    2 years, 4 months ago

    Hi,
    when i tried to reply form ticket, i have the notification “email not sent”.
    how to fix ?
    i use premium version.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ELEXtensions

    (@elextensions)

    Hello @jbertrix,
    Thanks for reaching out to us.
    Regarding your query, Could you please confirm if the error occurred on all the tickets or any particular ticket? And please check If the email id is present in the requestor email field and if the email is valid.

    Looking forward to hearing from you.

    Thread Starter jbertrix

    (@jbertrix)

    Hi,
    thanks for your reply.
    I confirm the requestor email field is valid and the error occurred on all the tickets.
    I think the problem come from the submit button, my licence is correctly activate but the submit button label stay “submit as free…”.

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @jbertrix,

    Please confirm If you have added the correct support email in the Support Email (Outgoing) setting under the Email setting menu of WSDesk. Usually, this error comes when the email setup is not in place.
    Also, Could you please share the screenshot where you are getting the label “Submit as Free”?

    I would suggest you reach out to the support team. We will help you in setting up the plugin correctly as per your business needs.

    Thread Starter jbertrix

    (@jbertrix)

    Hello.

    Solved. The email setup was wrong in the Support Email (Outgoing).
    Thanks for your help.

    best regards

    • This reply was modified 2 years, 4 months ago by jbertrix.
    Plugin Author ELEXtensions

    (@elextensions)

    Hello @jbertrix,

    Glad to know the issue has been resolved.
    Please reach out to us if you have any questions or concerns in the future.

Viewing 5 replies - 1 through 5 (of 5 total)
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