Reply is not showing for review on product page

Hi @nonni2019 ,

It sounds like your replies to reviews aren’t displaying as expected on the front end. This can sometimes happen if there’s a theme or plugin conflict, or certain settings need adjusting.

First, check that the product review settings are set up correctly through this guide: https://woocommerce.com/document/product-reviews/

Then, check if your theme is up to date and that it supports WooCommerce review replies. If it is and the issue persists, try temporarily switching to a default theme like Storefront and see if the replies show up. This will help us identify if the problem is theme-related.

Next, check if any caching plugins or server-side caching might be preventing the display of new changes. Clearing your cache could resolve the issue.

If you’re still having trouble, disabling other plugins temporarily can help pinpoint if there’s a conflict. If the problem is resolved by deactivating a specific plugin, you’ll know that’s where the issue lies.

IMPORTANT: Remember to make these changes in a staging environment if possible to avoid impacting your live site. Or secure a backup before making any changes.

Just in case you still aren’t able to find a solution after trying the suggestions above, I’d like to look into your setup more to see if I can find anything out of the ordinary. Please share a copy of your site’s System Status Report so we can check your site’s current setup. You can find it by going to WooCommerce → Status, then selecting “Get system report” and clicking “Copy for Support.”

Once you’ve done that, you can paste the text in here using the “<code>” block.

Looking forward to getting this sorted out.

1. Reviews are setting accordingly guide/documentation from woocommerce product review https://woocommerce.com/document/product-reviews/
2. My website is all up-to-date https://app.screencast.com/XCDhjEvKYTXuW
   and using Gensis Framework Theme
3. I removed cache from cache plugin and server, but nothing works.
4. I will check on staging with disabling plugins and theme, if it works. Let you know soon.

Hi @nonni2019 ,

Appreciate the update! If the conflict test doesn’t give you results, please send over the system status report. We’ll take a look and try to figure out what’s happening based on your setup.

Hi,

I deactivated all the plugins, but nothing works
https://app.screencast.com/0Q9S8Db1LCcnR
https://app.screencast.com/nMqYctQ9bvNzu

Here's my system report



WordPress Environment<br><br>WordPress address (URL): https://www.bedbugbarrier.com.au<br>Site address (URL): https://www.bedbugbarrier.com.au<br>WC Version: 9.3.3<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 25 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.29<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 0<br>PHP Max Input Vars: 1000<br>cURL Version: 8.5.0<br>OpenSSL/3.0.13<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.9-MariaDB-ubu2204<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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please help me to sort out this

Hi @nonni2019 ,

Thanks for doing the conflict test and sharing the system status report. After reviewing, your WooCommerce, WordPress setup, and server environment all look good.

Just to ask, I understand that you’ve tested for plugin conflicts, did you also try switching to a different theme, like the Storefront theme for instance? Sometimes the issue can be related to how the theme is built or specific comment settings it has in place.

If your WordPress dashboard has separate theme settings or if you have theme documentation, try checking for any settings related to discussions or comments.

It could also be helpful to look at the WordPress discussion settings (found under Settings > Discussion) to ensure nothing there is preventing replies from displaying.

Please try these out and let me know how it goes.

Thanks for your help. It’s my theme issue.

Hey @nonni2019 ,

Glad to hear that you managed to narrow down the cause of the issue here!

Since support related to third-party plugins/themes is outside?our scope of support, if you need any further help with this specific issue, I’d suggest reaching out to the?theme developers for further help with this.

I’ll go ahead and mark this as resolved, however feel free to create a new topic if you need any further help with WooCommerce core. ??

Also, if you have a minute, we’d love it if you could leave us a review: 

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Hope this helps!