Reply to a review beeing counted as a separate review

  • Resolved boomkaboomka

    (@boomkaboomka)


    4 years, 5 months ago

    Hello,

    I am running a WooCommerce shop with a Storefront theme and noticed that for some reason the answers to user reviews are also counted as a separate reviews which might leave the wrong impression of more reviews available as they actually are and probably also biases the calculation of the average review rating. Here a screenshot for better understanding.

    Does someone knows how to handle this?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @boomkaboomka. I’ve tested this on my site running WooCommerce 4.6.1 and couldn’t replicate the issue:

    Are you having this issue with the latest version of WooCommerce?

    Thread Starter boomkaboomka

    (@boomkaboomka)

    Hi @drwpcom,
    thanks for reaching out. It turned out that this strange behavior was caused by another plugin which I use to create a Q&A tab. Somehow it is inteffering with the review tabs. Sorry for bothering.
    Greetings.

Viewing 2 replies - 1 through 2 (of 2 total)
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