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Hi,

i was able to find the problem, but I haven’t solved it yet.
When i disable the option “Enable threaded (nested) comments X levels deep” in Settings -> Discussion, then the child chomments are displayed.
But if this option is activated the child comments are hidden (but still visible in the HTML source code).

How can I fix this problem?

Best regards,
anexity

I think the problem is a conflict with the Jetpack plugin.
Unfortunately, it also doesn’t work if I deactivate the plugin. So I installed the wpDiscuz plugin which replaces the comment functions from the Jetpack plugin.
Now the threaded comments are working.

Best regards,
anexity

Hello @anexity
Sorry for the late reply.
Can you mail me a screenshot of the issue on [email protected]

And please send me a list of plugins installed. This is a new issue. I will have a look at it as soon as you send me the screenshot and plugin names. I will update the theme with the fix very soon.

And I am glad you liked my theme.

Have a great day.

Hello again @anexity
I visited your page – https://hausbau.becoming-the-mayers.at/2019/04/wie-alles-begann/
and I can see all the comments on the post. There are five comments including child comments on the post and I can see all of them.

Here is the screenshot of the page – https://res.cloudinary.com/zeetheme/image/upload/v1587608157/screencapture-hausbau-becoming-the-mayers-at-2019-04-wie-alles-begann-2020-04-23-07_42_32.png

Am I missing something here?

Let me know.

Hi!

Thank you for your reply!
As I mentioned above, I got it to work with the wpDiscuz plugin.

I deactived the plugin so you can see the problem. Right now I have every installed plugin deactivated but the problem still remains.

These following plugins were installed and active before I installed your Theme:
– Contact Form 7
– Jetpack by WordPress.com
– Limit Login Attempts Reloaded
– Regenerate Thumbnails
– WP Super Cache
– Yoast SEO

As written, I suspected the Jetpack plugin to be responsible for the problems.

Another hint:
When you open the website source code with the development tools (e.g. Firefox) and change the <ol class="children"> from the nested comments to some other class (or even remove the class), then the threaded comments are correctly displayed.

Thank you very much and best regards,
anexity

Hi,

I’m facing the same issue. I’ve done below things for testing the issue –

1. Disabled all the plugins & checked the comments – Issue still persists.
2. Disabled all the plugins & used other default templates (Twenty xyz) – Issue fixed
3. Enabled all plugins & used other default templates – Issue fixed.

As per point 3, it is confirmed the issue is with theme itself and not plugins.

So, please check the theme & let us know the fix apart from disabling anything or installing a new plugin like the OP did.

Thanks,
Saif

• This reply was modified 4 years, 10 months ago by sufiyan421.

Hello,

I have the same problem. The clue given by Anexity is correct in my opinion, that there is a problem with the CSS defined for the the .children class.

The container used for nested comments <ol class="children"> comes from the WordPress Core Walker_Comment class, so that is a given. However, it is picking up the styling of .children from section 6.2 of the WhiteDot main stylesheet, main-style.css. This styling is intended for submenus, not for nested comments.

Under many conditions there is a display: none set on this class but there are also several other inapplicable styling settings, meaning that we can’t conveniently override this in custom CSS.

Therefore I believe that main-style.css will need to be amended, further qualifying the context of .children so that it affects only submenus and is not picked up by nested comments.

Regards,
Robert