Reply to email adders issue

Hey @helani,

Thanks for reaching out and sorry for the confusion.

By default, the “Reply-To” email will default to the From Email if the field is left empty. Your screenshot suggests that this might be the case here and you can learn more about this here: https://wpforms.com/docs/setup-form-notification-wpforms/#reply-to

I hope this helps. Could you please let me know if this helps?

Thanks!

Hi,
The default email to reply to is not the default email given on the website.

My default email is, eg: [email protected]. But it get another email from reply to like [email protected].

Thank you,

Hey @helani,

Thank you for getting back to me.

Could you please confirm if you have any SMTP plugin installed on your site that could be modifying the headers?

To troubleshoot this, could you please try the steps described in our detailed guide on how to test for plugin/theme conflicts.

Hope this helps!

Hi @helani,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!