Reply-to Email function does not work

Hi @zhoujun

I hope you’re well today!

The issue is usually related to the e-mail transport configuration. What I mean by this is that sometimes host “blocks” ability to override this.

That’s simplified statement but the thing is: are you using any SMTP or similar plugin or are you using default WP configuration? If it’s SMTP, some mail providers require reply-to address to be the same as the address of the e-mail account that is used to send e-mails – which is meant to be one of the ways to prevent spam and, actually, scam/deception.

If you are using standard WP configuration then Forminator would use core WordPress “wp_mail()” function usually means that e-mail is sent via standard PHP “mail()” function. So via your website host’s systems. There’s also often a limitation where only the domain of the site is allowed to be used for e-mails.

So it’s difficult to say “out of the box” why this happens. Forminator sets the “Reply-To” if it’s configured but very likely this is being overwritten at later “stage”.

That said, let me know please if you are using SMTP or standard WordPress configuration. If SMTP – who’s your e-mail provider (I’m not asking about e-mail address, just provider, like e.g. Google, Outlook etc)? If you’re using standard WordPress – can you get in touch with your host and ask them if such reply-to in a domain different than site’s domain is even allowed at their hosting?

Kind regards,
Adam

I’m seeing the exact same issue.

• I am not using SMTP.
• Using WPForms on other sites on this host (SiteGround), there is no problem filling in the “reply-to” with a merge field, e.g. the email address that is submitted.

Thanks for your detailed reply. I am using SMTP with the plugin “Post SMTP”. Setting [email protected] as the From Email (A real email address but the email host is different from the website host).
In the Forminator, I used [email protected] as From Email, and {email-1} for Reply-to Email field. It did not work.
I used contact form 7 before, it works well. – Contact form 7 conditional headers using Reply-To: [your-email], working well.

Hi @zhoujun

Could you please edit your form and check the reply-to and make sure no blank space is being added before the email or macro {email-1}?

We got some cases that it was automatically adding a blank space and prevent the option from working.

@terriz Please, check the same, in case the issue persists kindly create a new ticket and we can take a closer look for you.

Let us know the result you got.
Best Regards
Patrick Freitas

After the blank space is removed, it works now. Thank you very much.

Yes! That fixed it. I didn’t put a space in there so I do think the plugin is adding it automatically.

Thank you!

Thanks!
I have the same problem and delete the blank space fixed ??

Hi there

We are happy to hear it worked now.

I am adding those are more reports to our developers.

We are also marking this as resolved, feel free to ping us any time you need.

Best Regards
Patrick Freitas