reply to not working

Hi,

Please be informed that the reply-to would be automatically set only if the From Address & To Address are the same. This is in interest to safe guard?your application data and also Zoho Mail security.?

For additional details, please drop an email to support[AT]zohomail[DOT]com.

Please note, as I have found out the hard way:
1. If the email set up in the general settings is not the same as what is in the zoho mail settings, messages will not send and there will be no error that an error occurred in the php error logs
2. If using divi and a email is set in the contact form that is different than what is set in Zoho mail settings plugin, then again messages will not send and there will be no error that an error occurred in the php error logs.

Use case would be you have form that says: contact marketing that is supposed to be directed to: [email protected] and another form that says “contact sales” and that form is set to send to [email protected]. Then your zoho mail plugin is set to send from [email protected] then…NONE OF YOUR CONTACT FORMS WILL WORK and there will be no errors letting you know that.

One would expect the contact form data sent from “[email protected]” to be sent to either [email protected] or [email protected] …but they wont be.

So this really narrows the usage of this plugin, make sure to understand its limitations before using it. I can see how this could be used by spammers…but you could easily track the usage of spammer using their account for malicious emails and having normal usage is no more dangerous than smtp usage which again you can monitor…so I’m not understanding these security protocols.

That said if that doesn’t matter then the plugin seems to be working very nicely and fast. But would like to not have these surprise issues.

Following up on this…somewhere zoho mail is having another bug with the reply to email being removed…please review what is going on in the following scenario (lets take a theme like divi with 500,000 installs)

In their form, they are setting the headers with the following:

From: {form sender name} <[email protected]>
reply-to: {form sender name} <{form sender email}>

as a result, zoho is removing the reply to email, making it impossible to respond back to the user. What is the solution, and can you review your security protocol to not block basic functionality?

Thanks

I see what’s going on, and I am not sure if removing the reply to really ads any security help. Anyways, giving up, still appreciate the plugin even with my gripes. take care

@jiggaman

Thank you for sharing your views.

As informed, the reply-to address would be automatically set only if the From Address & To Address are the same. This is in interest to safeguard?your application data and also Zoho Mail security.?

Further, we have forwarded your feedback to our team to check for possible enhancements.

Regards,
The Zoho Mail Team