Reply-To: [your-email] – no longer working

How did you set up your Form and Mail?

I think maybe what he’s saying is that Reply-To: [your-email] no longer validates.

It’s strange because on some of my sites, Reply-To: [your-email] validates and on others, it doesn’t, even though I’m running the same version of the plugin. Should it be Reply-To: <[your-email]> ?

Honestly, this recent update has been a nightmare for me and I know for many others. Forms that worked fine before no longer work.

@gabeyoder / @paradime you can add the following to the Additional Headers section, so clicking Reply in your email programme will correctly reply to the sender.

Reply-To:  [your-name] <[your-email]>

And best practice to add something like this to the From field if you haven’t already (note: change yourdomain.com to the url of your website)

[your-name] <[email protected]>

If you are getting validation errors on the Subject filed, either add a * to the Form section to make it required, or just add some text before the [your-subject] like this (change mywebsite to the name of your website)

Message from mywebsite [your-subject]

Hope this helps.

My From field in the form is this
[your-name] <[email protected]>

and that’s what is replies to..even though I have this in the Additional Headers

Reply-To: [your-email]

I changed it to what you suggested and same result.

Let me add that this worked up to about a week ago. I’ve been using the same form this whole time.

Could you attached a screen-shot?

https://www.dropbox.com/s/4azi9bsok6zopod/Capture.JPG?dl=0

@gabeyoder, weird, everything looks correct.

What email programme are you using? Outlook, Mac Mail or something else? As it maybe the email programme is not recognising the Reply-To: information.

I host my own solution and am running mail through Sparkpost.

@gabeyoder, sorry, I meant how do you check/read your emails? What email programme do you use? (Outlook, Mail Mail, Thunderbird or something else?)

LOL oh sorry. I use MailBird on Windows 10.

@gabeyoder ok, I am not sure if it is MailBird, but reading up on the way it works it generally uses “quick reply” which I think might not recognise the “Reply-To” email in the email header? (I cannot confirm this though as I have not used MailBird).

Have a look at this and see if using ctrl+r does anything different?

https://mailbird.zendesk.com/entries/46008000-Transitioning-From-Quick-Reply-to-Normal-Reply

doing some further research on my end, it looks as though the issue is with Sparkpost. I’m not seeing the Reply-To header at all. It’s being stripped and replaced with the From:

I’ve open up a support post with them on this also.

I’ll post back when I figure it out.

Thanks..!!

@gabeyoder ah, cool lets hope it is something simple to fix.

Regards,
David

So far from the developer…
It’s not actually a bug of the HTTP Mailer. It’s a feature (or limitation ?? ) of our HTTP API endpoint. We can’t set ReplyTo to transmission. Here is what’s written in the API Doc

JSON dictionary containing headers other than “Subject”, “From”, “To”, and “Reply-To”