Reply-To: [your-email] not working

  • I have the tag [your-email] in my contact form as well as under Additional Headers I have Reply-To: [your-email].

    The form sends to me just fine. The autoresponder directed to [your-email] sends fine as well.

    The problem is, when I hit Reply, the Reply To does not populate with the person’s email address. If I add [your-email] into the Message Body, it does populate with the correct email address, however it is not a link.

    In the autoresponder, even though I have added From: [your-name] <[your-email]> to the message body, only the person’s name shows up but not their email. This just started recently as this form had been working fine for a long time.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @orbitbob,

    If you have set Reply-To: [your-email] in your Additional headers section and still don’t work, it’s very possible you’re using an SMTP plugin that is overriding this setting. You need to check your SMTP plugin settings (often in Advanced section) in order to disable this behavior.

    If you also want to see the sender’s email as a link, try to replace [your-email] mail tag in the Message body for the following:
    <a href="mailto:[your-email]">[your-email]</a>

    Best regards,
    Yordan.

    Thread Starter orbitbob

    (@orbitbob)

    No SMTP plugin is installed but it appears to be a conflict with the Heartbeat Control plugin which was installed recently.

    Thanks for your help.

    Hi there,

    I run into the same issue, I would like to be able to click on reply and send the mail to the sender instead of my own mailadress. So I added Reply-To: [your-email] in Additional headers section, but nothing changed.

    Also surprising:
    – when I use a mailto [your-email] it shows what you see
    – when I use [your-email] I see it as a link
    So actually the opposite of how it should be, but that is fine.

    You wrote “you need to check your SMTP plugin settings (often in Advanced section) in order to disable this behavior.” Could you explain what and where this is, because it is really annoying now not to be able to reply to incoming mails.
    Thanks.

    Hello @chocolademarkt,

    If you don’t have any SMTP plugin, or a custom mail behavior, the Reply-To: setting should to work.

    If don’t, please create a new topic providing:

    1. URL of your site.
    2. Name of your current active theme.
    3. Name of other active plugins, besides CF7.

    Best regards,
    Yordan.

Viewing 4 replies - 1 through 4 (of 4 total)
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