Report download to CSV not working

Appreciate any help or advice. We use this feature regularly, and reporting has been working for us for many months. Now, however, we’re unable generate a report and/or export to CSV.

Here are the steps we’re taking:

Navigate to Paid Member Subscriptions –> Reports
Click Export
Choose report options — Subscription Plan = “All Subscriptions” and Subscription Plan status = “Expired“
Click Generate CSV
Instead getting a report, we’re redirected back to the main Dashboard of our web site (not Dashboard of the PMS plug-in). Here is the URL that takes us back to the main dashboard:

https://higherfirestudios.com/wp-admin/?pms_ajax_export=fdb603633f#038;_wp_http_referer=/wp-admin/admin.php?page=pms-export-page&pms-export-class=PMS_Batch_Export_Members&pms-filter-subscription-plan=0&pms-filter-member-status=expired&step=2&class=PMS_Batch_Export_Members&nonce=7670349f61&pms_action=download_batch_export

Normally, when the feature is working, we see a CSV file being downloaded by the browser (Chrome or Edge) that we can then open in Excel, from a CSV file sitting in our downloads folder. Our staff are all on Windows 10 or 11. We have tried multiple machines and browsers, but no reports getting downloaded.

Thanks for any advice!

-Dan, Jamie (Higher Fire in San Jose, CA)

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