Reporting

  • Hi,

    I’m wondering if you have gotten woocommerce reporting to be compatible with doing multicurrency. It’s been an important issue for us to figure out.

    Also are there any plans to have woocommerce admin be compatible as well?

    Thanks,

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hi,

    Thank you for using our plugin.

    Our plugin has already made compatible with WooCommerce report, it is available in the premium version only.

    We also mark to make compatible with WooCommerce Admin in the future update, please kindly wait.

    Best regards.

    Thread Starter rausa13

    (@rausa13)

    Hi,

    Thanks thats good to know. However the currency conversion in reporting is a bit off. For example, I have 1 purchase that is 252,000krw and when changing currency in order it changes to $210 USD. In the reports it showing $185 USD.

    Not sure why the discrepancy?

    Thanks,

    Hi,

    Currently, the free version of this plugin has not made compatible with WooCommerce report yet. So no matter currency you pay on the checkout page, the value will be cumulated in the default currency, it will not be an exact value.

    Best regards

    Thread Starter rausa13

    (@rausa13)

    Hi,

    That’s interesting because I do have the premium plugin, so you’re saying it should be working but its not.

    How do I get this to read as the exact value calculation.

    Thanks,

    Hi,

    Thank you for your purchase.

    Please activate our plugin, go to WooCommerce/ Report, you can see the option to calculate the sale value in multi currency https://prnt.sc/szw0i4

    If you need any help with technical issues, please create a ticket on our support forum, our technician will help you check.

    Best regards.

    • This reply was modified 4 years, 9 months ago by mivtt.
    • This reply was modified 4 years, 9 months ago by mivtt.
    Thread Starter rausa13

    (@rausa13)

    Yes this is where i’m seeing the discrepancies, the numbers don’t add up properly. I can show you the screenshots.

    1. https://prnt.sc/szw66o

    2. https://prnt.sc/szw6jp

    3. https://prnt.sc/szw75n

    You can see what im getting at with looking at these.

    Thanks,

    Hi,

    Please update the latest version 2.1.9.3 of this plugin. I supposed your current version is out of date.

    Best regards.

    Thread Starter rausa13

    (@rausa13)

    It’s up to date.

    https://prnt.sc/szwkv1

    Hi,

    If you have bought the plugin, you can create a topic on our support forum, we will help you check this problem.

    Best regards.

    Thread Starter rausa13

    (@rausa13)

    My support has ended I figured this is an issue that should be working properly regardless of support status.

    Hi,

    Please contact us at [email protected]

    Best regards.

Viewing 11 replies - 1 through 11 (of 11 total)
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