Request to remove brand trademark

Hi there,

Thanks for reaching out, hope you’re doing well.

After checking with our technical team, we found that your store’s tracking page is not accessible. Could you please check if there’s an issue with the tracking page settings? Alternatively, you can try uninstalling and reinstalling the app to reactivate it.

If the issue persists, we’d need access to your store for a more in-depth inspection. Would you please follow the instructions below to add us to your store?

• Our email: [email protected]
• The role needed: Administrator

Please ensure that the user name is?Parcel Panel?and provide us with the?password?if you have done this. Thanks!

Best regards,
ParcelPanel order tracking
Jessie

Already added successfully, password:ParcelPanelceshi
In addition, I want to synchronize the latest logistics nodes to the tracking page so that I can query the logistics dynamics without jumping out. Can it be set up?

Hi there,

Thank you for your trust in our service. Our technical team has reviewed your request, and we have successfully removed the ParcelPanel branding as expected.

Additionally, we strongly recommend that you immediately remove our access permissions. You shared your password in this public post, which is not secure. For any future inquiries involving sensitive information, please contact us via email at [email protected].

Regarding your request, our app works by automatically fetching the latest tracking updates once you input the tracking number. This ensures that your customers can check their logistics status directly on the tracking page without being redirected to external carrier websites. You can find more details in our help documentation here: https://docs.parcelpanel.com/woocommerce/getting-started/

Let us know if you need further assistance!

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

Additionally, after reviewing your case, our technical team has reported that your store might have changed the admin panel URL from the default wp-admin.

If that’s the case, any link containing admin will be automatically blocked, resulting in a 404 NOT FOUND error. Currently, our plugin does not support this scenario, which may be why you are experiencing issues.

Best regards,
ParcelPanel order tracking
Jessie

When I add the short code, when others check the order information, they can check the latest logistics nodes on my website, right? The same interface as this url:https://cdn.parcelpanel.com/upload/custom-upload/L1VzZXJzL21hYy9MaWJyYXJ5L0NvbnRhaW5lcnMvNVpTTDJDSlUyVC5jb20uZGluZ3RhbGsubWFjL0RhdGEvTGlicmFyeS9BcHBsaWNhdGlvbiBTdXBwb3J0L0RpbmdUYWxrTWFjLzIxMjAwNTMzNDRfdjIvSW1hZ2VGaWxlcy8xNzE3NzI5NTA1NDQ2X0Y4MUU1RjIyLTM5RjYtNDQ2Ni04RkM0LUEzMTA2RjkzQ0E4MC5wbmc=%201.png

Another thing is that when the user clicks the tracking button on the order interface, it jumps to the logistics query interface, but the order number and email address are not automatically filled in the corresponding position of the tracking interface, URL:https://prnt.sc/Po8wBD79mZ-H 2https://prnt.sc/TxCT9yI-vedk
How can the corresponding order number and email address be accurately synchronized?

Hi there,

1. Yes, once you ship the order and upload the tracking number to our app, we will automatically fetch the latest tracking details from the carrier’s official website and display them on the tracking page. As the package moves through transit, the tracking details will update accordingly—just like in the screenshot you shared.
2. When you enable the [Add a track button to WooCommerce orders (Actions column)], customers should be able to click the “Track” button on the order page, which will automatically redirect them to the tracking page with the relevant information pre-filled. It should look like this:

3. As I mentioned in my previous message, our technical team has identified that your store might have changed the admin panel URL from the default wp-admin. If that’s the case, any link containing admin will be blocked, leading to a 404 NOT FOUND error. Our plugin currently does not support this setup, which could be causing your issue.

Best regards,
ParcelPanel order tracking
Jessie

Now please check if my login path has been restored to wp-admin.

Hi there,

It looks like there are still some issues. Your WooCommerce setup appears to have a conflict, likely with your theme. You can check for errors by navigating to WooCommerce → Status → Logs and reviewing the fatal-errors log.

Additionally, we strongly recommend that you immediately remove our access permissions. You shared your password in this public post, which is not secure. For any future inquiries involving sensitive information, please contact us via email at [email protected].

Best regards,
ParcelPanel order tracking
Jessie

The error report suggests thisURL:https://prnt.sc/QY-o3X2srqwQ

The error has been fixed, please check

Hi there,

If the WooCommerce issue has been resolved, please send the updated store permission details to [email protected], and we will review it again for you.

Best regards,
ParcelPanel order tracking
Jessie

The permission account has been sent to your email address, please check

Hi there,

After checking, here is the feedback: The error still exists and has not been resolved. The issue seems to be caused by compatibility problems between your theme and WordPress as well as WooCommerce, rather than our plugin. Therefore, we are unable to resolve it. You should contact the relevant theme provider or WooCommerce official customer service to address this issue.

Best regards,
ParcelPanel order tracking
Jessie

What impact will this error have on your plug-in?