Requesting account using already registered email

  • Resolved albertnorman

    (@albertnorman)


    11 years, 3 months ago

    Hi,

    I’ve had multiple users experience frustration when trying to request access to a Bublaa forum using an email address that they have previously already tried to register (for some reason they have forgotten the request, or are simply confused with the process). The issue lies in the signup screen hanging when a user attempts to use an email address that has been already used to create a Bublaa account. Internet Explorer and Firefox behave slightly differently, but ultimately the screen will simply hang with no feedback to the user that a previous Bublaa account has been created and associated with that email address. This is easily re-created by attempting to “sign-up” with an existing registered email address.

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Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bublaa

    (@bublaa)

    Hiya!

    I’m sorry to hear about this inconvenience. I’ll discuss this issue with our developers immediately.

    After testing this on Chrome, I noticed that I did receive a message saying “email is already in use” on our test server but for some reason I didn’t get the same message in our live version of bublaa.

    Thanks for bringing this up!

    Kim from the bublaa team

    Plugin Author bublaa

    (@bublaa)

    Hiya!

    This has now been fixed.

    Thank you for your help!

    Kim from the bublaa team

    Thread Starter albertnorman

    (@albertnorman)

    Thanks, it’s working fine now!

    Just a thought/comment though:

    Currently if a user attempts to sign up with an email address that has already been registered with Bublaa, it states that “Email address is not available”. Unless a user has mistyped their email address, the one which they use to sign up will be their own. Wouldn’t a message like “This email address is already associated with an account. Forget your password?” with a forget password link/option be more applicable?

    Thanks

    I second that!

Viewing 4 replies - 1 through 4 (of 4 total)
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