required form ID message

  • Resolved pixie1972

    (@pixie1972)


    3 years, 6 months ago

    The newsletter form on our site uses the correct form ID but gives the message, “We had trouble processing your submission. Make sure you haven’t changed the required form ID and try again.”

    I found a support thread suggesting that I need to change the contact list. There are several which have been set up but changing the list doesn’t help with the error. Is there a setting inside of our Constant contact account that needs to agree with the list in the plugin? Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Can you point us to where on the tipstrategies.com domain we can find the form in question? We’d like to check a couple things out.

    Thanks.

    Thread Starter pixie1972

    (@pixie1972)

    The form is at the bottom of the home page.

    Plugin Author Constant Contact

    (@constantcontact)

    Hoping for maybe an easy win. Can you go in to re-edit the form in question and just click save and let us know when? We can help test by submitting to it afterwards.

Viewing 3 replies - 1 through 3 (of 3 total)
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