Resending Purchased Product Link

Hi @voicetoons

You can resend a purchase receipt to a customer from the main Orders page.
Locate their Order on the main Downloads > Orders page, put your mouse over their order ID and a Resend Receipt link will show. Clicking that will send them the email you have configured under Downloads > Settings > Emails > Purchase Receipt.

Regards

Thank you. Never knew this and likely many don’t. Thanks again!

It’s also available when you edit an actual order and click on the Email tab: https://a.supportally.com/YVCkCM

Thanks again. We also notice some orders are never completed and remain pending even when paypal payment is made and user downloads product. Thoughts?

What payment gateway are you using? PayPal Standard or the new PayPal Commerce?

standard…

In that case please double check that you have IPN configured in your PayPal account https://easydigitaldownloads.com/docs/paypal-legacy-gateways-standard-express-pro-advanced/#standard_ipn

Regards

Yes we use it for many of our sites. We will double check again.