resending the welcome mail, although the person has already subscribed to the li

  • Resolved ihofstaetter216

    (@ihofstaetter216)


    1 year, 3 months ago

    Hello, if a user has already subscribed to a list with the mail address XY and then subscribes again with the same mail address, of course it does not work. How can I then display a message that the user knows that he is already subscribed with this mail address?

    It would be nice to resend the welcome mail even though the person has already subscribed to the list with this mail address.

Viewing 1 replies (of 1 total)

  • Hi there @ihofstaetter216,

    Thanks for reaching out!

    Indeed, MailPoet doesn’t send a Welcome email if it’s already been sent to a subscriber. MailPoet form also doesn’t show that a user is already subscribed because then anyone would be able to check any email address for an existing subscriber and it can be considered a security breach.

    As a workaround, you can recreate your Welcome email as an Automation and then you’ll have a toggle called “Run this automation only once per subscriber.”: https://kb.mailpoet.com/article/397-how-to-set-up-an-automation

    If disabled, an automation will run every time a user subscribes.

    Hope it helps, please let us know if you need further assistance!

Viewing 1 replies (of 1 total)
  • The topic ‘resending the welcome mail, although the person has already subscribed to the li’ is closed to new replies.