• Afternoon,

    I have a form that registers an event and provides a cost to purchase a ticket. When this form is submitted, the end user and the back office team receive an email notifying them of a booking.

    The client email informs them how to pay and what value, the back offce email informs them to look out for incoming payment. (we will look at the payment integration as a P2).

    Our example here is 2 tickes at £10 each, plus a £3 First Aid Fee. Total to pay: £23.00 This shows up on the email sent to the client and the backoffice. – All is well.

    Until, the client says they have mislaid the email, but thats OK, we go to submissions and choose ‘Resend notification email’. The emails are delivered to both email addresses again as expected, but the toal values in both are £3.00 (1x first aid fee).

    I examine the total payable value in the submission detail and it shows £23.00, for some reason the system is stripping out the calculations when you resubmit the email notification.

    Is this a known bug? – thank you

Viewing 4 replies - 1 through 4 (of 4 total)
Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.