Reservation tool not showing on page

  • Resolved florian.wegerer

    (@florianwegerer)


    1 month, 2 weeks ago

    Hi support Team,

    I’m having problems with the plugin and wonder if anyone can help.

    After everything was working fine right after installation, now it stopped working on some sites.
    It doesn’t show on my reservation page and other pages.
    It appears and works fine on when editing the page on Elementor but not on the live website.
    I entered the shortcode on three sites with Elementor, only on one it’s working. If you click on the button in the top right corner, it is working.
    But https://shekho-landau.de/reservation/ and in Site Footer it’s not working.

    Do you have any ideas?
    I’ve removed the shortcode and created the page again, no success. Also WordPress caches have been emptied.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author catkin

    (@thecatkin)

    Hi,

    I have checked and I can see that plugin is working when click on Reservation link, but maybe i’m looking to wrong place… Could you please record a video to show clearly the problem so I can reproduce it on your site? Please send to [email protected]

    Plugin Author catkin

    (@thecatkin)

    Dear Florian,

    Thank you for recording the video and explaining the issue. The problem is that there is more than 1 shortcode on the page. When shortcode is replaced with the plugin code the form is generated. That form has unique ID’s, so even if form would be rendered multiple times, there will be a conflict on the page with same id’s and it will not work. Best option in your case to add just a button to those places that will open popup.

    There is one alternative is to create a page with a reservation form, with no headers and footers, and then wrap it over iFrame, this way id’s will be isolated and it will work.

Viewing 2 replies - 1 through 2 (of 2 total)
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