reset password didn’t work.. no email sent to users

@majito

You can install the “Check & Log Email” plugin and verify if your UM Settings are correct and UM is sending the expected emails.

https://www.ads-software.com/plugins/check-email/

If emails are being sent from UM your issue is during the email transport to the user email client’s inbox. This might be your web hosting email server setup or gmail considering your emails being spam.

To avoid most of theses email transport issues you should use a secure email connection by using the SMTP protocol.

Read this guide how you can start to setup this secure email SMTP connection:

https://docs.ultimatemember.com/article/116-not-receiving-user-emails-or-admin-notifications

There was a problem while sending the test email.

An issue was detected.

This means your test email was unable to be sent.

Typically this error is returned for one of the following reasons:

• Plugin settings are incorrect (wrong SMTP settings, invalid Mailer configuration, etc).
• Your web server is blocking the connection.
• Your host is rejecting the connection.

Recommended next steps:

1. Triple check the plugin settings, consider reconfiguring to make sure everything is correct (eg bad copy and paste).
2. Contact your web hosting provider and ask them to verify your server can make outside connections. Additionally, ask them if a firewall or security policy may be preventing the connection – many shared hosts block certain ports.
   Note: this is the most common cause of this issue.
3. Try using a different mailer.

• This reply was modified 1 year, 7 months ago by majito.
• This reply was modified 1 year, 7 months ago by majito.

@majito

This means your test email was unable to be sent.

You can also try to send the password reset email via the UM page and look in the “Check & Log Email” plugin log if WP Mail did get the email or not.

Hi @majito

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

Regards