Reset password, for the love of God!

Since the last time you can remember this working, have you moved your site to a new domain name? Have you messed with either the WordPress Address (URL) or Site Address (URL) in General Settings? If you turned off the WooCommerce plugins, what makes you think it’s still a WooCommerce issue?

I registered on your site. The lost password featured worked fine for me. Maybe you fixed it by now.

When you test it, are you using a different persona, ie different email address? My understanding is that profiles for both WordPress admins and WooCommerce registered users are stored in the same user table. So when someone who is an admin “loses their password”, there is some ambiguity about which of the two login screen to show.

Anyway, did you test as a customer by using an email address that does not belong to an admin?

Unfortunately offering to pay or to work for pay is against forum guidelines. If you wish to pursue this option, consider posting a job:
https://jobs.wordpress.net/

I e-mailed him my guess on a fix and it worked (not for payment, that was just an expression of frustration from the user; he also said he would poke his eye with chopsticks, similarly sarcastic).

The problem was with the code that generates that url.

The url sent to the user was something like:
https://domain.com/my-account/key=blahlogin=whatever

But it SHOULD have been:
https://domain.com/my-account/lost-password/key=blahlogin=whatever

The /lost-password/ failed to get generated in the url in the reset password e-mail to the user.

See Woocommerce > settings > emails > reset password, and click “View Template” near the bottom. That’s the default code that generates the e-mail, and this is the relevant section that creates the link:

<a href="<?php echo esc_url( add_query_arg( array( 'key' => $reset_key, 'login' => rawurlencode( $user_login ) ), wc_get_endpoint_url( 'lost-password', '', wc_get_page_permalink( 'myaccount' ) ) ) ); ?>">
			<?php _e( 'Click here to reset your password', 'woocommerce' ); ?></a>

This default e-mail template is located in:
woocommerce/templates/emails/customer-reset-password.php

But you can modify the template to make it match the theme to your site. yourtheme/woocommerce/emails/customer-reset-password.php overrides the default, where yourtheme is the name of the theme your site uses. This critical code section somehow got altered or removed and was not correct in the modified version made to match the theme, so copying this correct default code back in there fixed it.

Problem resolved, gentlemen. Thank you very much.

Ended up being that the template’s email setting in WooCommerce was overriding WooCommerce’s setting.

I resolved it by using the php code above and dropping it into the theme files using FTP in my host CPanel.

Resolved.