Reset Password Function Not Working

  • Resolved belinda2016

    (@belinda2016)


    8 years, 5 months ago

    Hi,
    We are running AWPCP version 3.7.1 with WP 4.6.1 and the reset password function on our register for the site area (for the classifieds marketplace area) is not working on the website. When it is clicked on, it will not reset a password.
    Our website is https://www.babykidcollection.com – could you please advise.

    Thank you.
    Belinda

Viewing 8 replies - 1 through 8 (of 8 total)

  • Same issue here. Still.

    Thread Starter belinda2016

    (@belinda2016)

    How long have you had the issue @bstephenmitchell?

    I only noticed it on Friday – of course, I had not needed to reset the password prior to that either.

    Hi bstephenmitchell and belinda2016,

    Sorry that you ran into issues here!

    I think we need to take this discussion offline for quickest results.

    Contact us here with a link to this forum and we’ll take it from there: https://awpcp.com/contact/

    Sorry, I have misled you – my issue has nothing to do with your plugin.

    Very sorry for the confusion – this should not have been posted here. I *do* have the problem, but I do not use this plugin … yet.

    Thread Starter belinda2016

    (@belinda2016)

    I have sent request as instructed.
    Thank you.

    Hi Belinda,

    We received your request 4 days ago and sent an email…but we haven’t heard back. Did you get it?

    Thread Starter belinda2016

    (@belinda2016)

    Hi,
    I did and I sent a reply e-mail back.

    I believe it is all ok now, we have just found a conflict tonight with the Divi Custom Login.
    We deactivated this and the reset password issue seems to have corrected itself.

    We also had this issue on another site running Divi with your plugin and since deactivating the Divi Custom Login and installing BM Custom Login it seems to be working.

    Something for your members if anyone else is having the same issue on Divi ??

    Thanks!
    Belinda

Viewing 8 replies - 1 through 8 (of 8 total)
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