Reset Password “Invalid Key“ Error

  • Resolved bward

    (@bward)


    4 years, 1 month ago

    Some users are not able to reset their password on their accounts. I tested this myself.

    From the Reset Password page, when you enter your new password and then confirm it, and then hit “Submit”. A red banner pops up on the page and says “Invalid Key”.

    We have tried several browsers and still have the issue. Can you folks take a look into this?

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi,

    Do you have any security plugins installed? This happens when the hash key we generate doesn’t match as some of the plugin and wp.com modifies it. Can create a support ticket on our site https://userswp.io/support?

    Regards,
    Patrik

    Thread Starter bward

    (@bward)

    Yes, we use Wordfence. However, I turned it off and tried to reset the password and received the same “Invalid key” error.

    I will open a ticket.

    Hi,

    We will help you out to fix this on our support system. You can reopen or create another ticket here if you face any issues. For now, I am closing this issue.

    Regards,
    Patrik

    Thread Starter bward

    (@bward)

    Hey Patrik. It looks like it was the Redis Object Cache we have turned on. So your plugin must not support that. Any plans to in the future?

    Yes, we have to add support for object cache in our plugin and we are on it.

    Thread Starter bward

    (@bward)

    Great to hear Patrik. I look forward to the future update sir. Have a great day.

Viewing 6 replies - 1 through 6 (of 6 total)
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