Reset Password Link Invalid

  • Resolved johnpaulmains

    (@johnpaulmains)


    11 months, 3 weeks ago

    If I do a password reset, it sends me the email correctly, but I get an error of an invalid link.

    Your password reset link appears to be invalid. Please request a new link below.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    Hello @johnpaulmains,

    The password reset functionality may not work if your site has something that blocks or caches cookies. In this case the error message “Your password reset link appears to be invalid. Please request a new link below.” is displayed.

    Disable caching for the Password Reset page. Disable a thing that blocks cookies.

    Read this article for details: Password Reset doesn’t work

    Regards

    Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    Hi johnpaulmains,

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help.

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Reset Password Link Invalid’ is closed to new replies.