Reset password link is invalid

  • tractanz

    (@tractanz)


    1 year ago

    Hi there,

    Great plugin, thanks for making it available!

    I’m having an issue with the reset password link that is sent when triggered from the WP admin users -> send password reset and also from the WP login form on the frontend of the website.

    After clicking reset link in the WP password email, there is an error in the login form: “Error: Your password reset link appears to be invalid. Please request a new link below.” After then getting a new password link, the same issue occurs.

    I have tested this on WordPress v6.3.2, plugin v1.1.8.

    There are no conflicting plugins, as your plugin is the only plugin installed on the website.

    I saw that there is difference in the reset email links. With your plugin installed, the user name in the link has a space (Test User). Where without the plugin installed the the link is correct.

    Reset link with plugin installed:
    https://wptest.local/login/?action=rp&key=dFloZOeE9fTkqmx5InqV&login=Test User&wp_lang=en_US

    Reset link without plugin installed:
    https://wptest.local/wp-login.php?action=rp&key=efma1oQwr53cRCzHgZom&login=Test%20User&wp_lang=en_US

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Mirza Hamza

    (@hamza1010)

    Hi @tractanz,

    Thanks for contacting us,

    I hope you are doing well, We have forwarded this to our technical team and we will get back to you soon.

    Thanks & Regards

    WP Experts Support Team

    Thread Starter tractanz

    (@tractanz)

    Hi @hamza1010,

    Thank you for your reply and forwarding on to your team! Any idea on when there will be a fix in place for this?

    Cheers!

    Plugin Support Mirza Hamza

    (@hamza1010)

    Our technical team is working on it and we will update you once we get a response from them.

    Plugin Support M Haseeb

    (@haseeb0001)

    @tractanz

    We are unable to reproduce the mentioned issue on our staging site. It seems like the theme or some other code is conflicting with our plugin, or it conflicting with the WordPress password reset feature. Can you change the theme to WordPress default 2023 or try to test it on any other website?

    Thanks and regards,
    Support Team – WPExperts??

    Thread Starter tractanz

    (@tractanz)

    Hi @haseeb0001,

    Sorry for the delay getting back to you. I have tested this with on a blank WordPress install with only the Change WP Admin Login plugin installed and the Twenty Twenty-Three theme. Still the same issue of the broken password reset link.

    The link in the reset email is displayed as below:
    https://example.com/login/?action=rp&key=XEfGDiHpmiTfdKtCeJjp&login=Test?User&wp_lang=en_US

    Where as without the Change WP Admin Login plugin installed, the link is displayed as:
    https://example.com/wp-login.php?action=rp&key=4LrkRTv6gRktoL7X1sYr&login=Test%20User&wp_lang=en_US

    Tested on:
    Apcahe + PHP 8.1 (also tested on PHP 7.4)
    WordPress 6.4.1

    I’m happy to provide access to my test site, is there somewhere secure I can share details with you? e.g a support email address etc..?

    Cheers,

    • This reply was modified 1 year ago by tractanz.
    Plugin Support M Haseeb

    (@haseeb0001)

    @tractanz

    You can see the video here. I have tested this case and successfully reset my wp-admin password; it seems like there is an issue with your WordPress. If you are using a local host try to test this issue on any other server.

    Thanks and regards,
    Support Team – WPExperts  

Viewing 6 replies - 1 through 6 (of 6 total)
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