Reset Password not sending email

  • Resolved wimorrison

    (@wimorrison)


    1 month, 1 week ago

    I am using PMS Version 2.12.7?and recently the reset password stopped sending out emails to users who want to reset their passwords. The email for password reset is enabled Settings, Email as shown below

    Unfortunately no one gets the emails and I have tested this to confirm it isnt working

    Any suggestions?

    Iain Morrison

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @wimorrison,

    I’ve tested the Recover Password functionality on a WP instance of mine, while using the latest version of Paid Member Subscriptions, version 2.12.8 and everything is working correctly.

    To check if the emails are being sent by Paid Member Subscriptions, you can use an Email Logging plugin like: https://ro.www.ads-software.com/plugins/email-log/ on your website. It will add a log entry each time the wp_mail() WordPress function is called (our plugins use this function for all of the emails they send).

    You will then be able to go to the Email Log page on your website’s Dashboard to see if the email is being sent.

    If it is listed there then there is a good chance there are filters set up on the server that might block some outgoing emails and I would suggest you contact your web hosting provider and ask them if this is the case.

    Best regards,

    Thread Starter wimorrison

    (@wimorrison)

    Thank you for the suggestion, will help me chase down the issue

    moticos

    (@moticos)

    I am having a similar issue with emails not being sent when a subscription expires. I’ve installed the email log plugin as suggested above, and I know that WordPress core emails (e.g. New User Registration, Password Reset) emails are being sent. However, no emails from the plugin are going out. I set a test account’s subscription to expire after installing the email log plugin, and there has been no activity.

    Do you have any other suggestions of why this could be happening?

Viewing 3 replies - 1 through 3 (of 3 total)
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