Reset Password Notification

Hi @rbarron,
Thanks for your message.

That is the correct notification to use, yes.
How are you triggering this notification? Are you using any plugins such as Theme My Login or any other member plugins with WordPress?

Thanks,
Jack

Jack,

Yes, we’re using Awesome Support to trigger the lost password email.

….. Rick

Hi @rbarron,

I use Awesome Support too. Can you explain your steps on how to reproduce this issue and I’ll test from my end.

Thanks,
Jack

Jack,

Thank you for your willingness to help.

When I reset password for a user that was registered as Guest I get the correct notification email. When requesting reset for another user that registered I get the default notification.

….. Rick

Jack,

Update – turns out I used the edit profile short code for the registered user from the Profile Builder plugin. When I tried again using the ticket-submit shortcode for Awesome Support I received the correct notification.

Any ideas to “train” the Profile Builder to use your notification?

….. Rick

Hi @rbarron,
Ok, well we’re getting somewhere.

Are you using this shortcode for the Profile Builder plugin [wppb-recover-password]?

Thanks,
Jack

That’s the one.

Hi @rbarron,
I’ll see if I can investigate. About to shut down for Christmas so I’ll see what I can do. If not, it’ll be in January when I get around to this.

I’ll leave this thread open and update it when I have something.

Thanks,
Jack

Thank you Jack, best wishes for a fabulous holiday.

….. Rick

Hey, Jack,

How was your holiday celebration? Please share status, thanx.

….. Rick

Hi Rick,
Yes, all good thanks.

It’s on my current to-do list. I was hoping to get an update out for January but this has been delayed until February.

It’s the last item to go through so hopefully I’ll have an update for you soon, providing it’s fixable from my end.

Thanks,
Jack

Hi @rbarron,
After some testing I can say that the Profile Builder plugin is overriding the way password reset happens in WordPress and is adding their own custom implementation.

Ideally they should add the filters that WordPress core has so that plugins like BNFW can continue to work.

My only recommendation at this stage is for you to get in touch with the plugin authors and see if they’ll consider changing the way their plugin is working in this aspect.

Hope this helps somewhat.

Thanks,
Jack

Thanx Jack. Removed Profile Builder and BNFW is back in business for the lost password notification!

Appreciate your help ….. Rick

No probs @rbarron.
I’ve added details of the Profile Builder plugin to the BNFW Known Issues page for future reference.

Thanks,
Jack

Heloo @voltronik,

My name is Teodor Cosofret and I am part of Cozmoslabs’s Support Team.

Technically this will not work because the Reset Password feature works differently in Profile Builder. My suggestion would be to add support inside BNFW for Profile Builder by using PB’s filters. When resetting the password, via PB’s Recover Password form, the user receives 2 email notifications:

1. We can modify the first email notification by using the following filters: wppb_recover_password_message_content_sent_to_user1
wppb_recover_password_message_title_sent_to_user1

You can find these filters in recover.php – line 222 / 225

2. We can modify the second email notification by using the following filters: wppb_recover_password_message_content_sent_to_user2
wppb_recover_password_message_title_sent_to_user2

You can find these filters in recover.php – line 281 / 284

With BNFW you can modify the email notification sent to the Admin when a user resets their password? If so then you can use the following PB filters:

wppb_recover_password_message_content_sent_to_admin
wppb_recover_password_message_title_sent_to_admin

You can find these filters in recover.php – line 295 / 298

@rbarron is saying that he is not receiving the Lost Password notification. This happens when he uses the default WordPress Lost Password form or when he is using PB’s Recover Password form?

Let me know if this information helped you.

Best regards,