Reset Plugin

  • Resolved dahirimstore

    (@dahirimstore)


    1 year, 6 months ago

    I have the problem that when I connected the plugin to my WordPress site, in the Linked Accounts part the wheel keeps spinning and doesn’t go anywhere, I need help to reset the plugin.

    I already tried uninstalling it and clearing cache of my website, but nothing works.

    Thank you so much

    • This topic was modified 1 year, 6 months ago by dahirimstore.
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  • Hi @dahirimstore

    I have the problem that when I connected the plugin to my WordPress site, in the Linked Accounts part the wheel keeps spinning and doesn’t go anywhere, I need help to reset the plugin.

    I already tried uninstalling it and clearing cache of my website, but nothing works.

    From what I understand, you’re experiencing an issue with the Google Listings & Ads plugin on your WordPress site. Specifically, you’re encountering a problem where the wheel in the Linked Accounts section keeps spinning without any progress, and you’re seeking assistance to reset the plugin. Despite your efforts to uninstall the plugin and clear your website’s cache, the issue persists.

    Let’s try a couple of additional troubleshooting steps to resolve this issue:

    1. Deactivate and Reactivate the Plugin: From your WordPress dashboard, navigate to ‘Plugins’, find the Google Listings & Ads plugin, deactivate it, and then reactivate it. This simple action can often fix minor glitches.
    2. Check for Plugin Conflicts: Sometimes, other plugins can interfere with the functionality of the Google Listings & Ads plugin. To check for this, temporarily deactivate all other plugins except for WooCommerce and Google Listings & Ads. If the issue is resolved, reactivate the other plugins one by one until you find the one causing the conflict. Here’s a handy guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts
    3. Update Your Plugin: Make sure you’re running the latest version of the Google Listings & Ads plugin. If not, update it from your WordPress dashboard.
    4. Check Your PHP Version: The Google Listings & Ads plugin requires PHP version 7.4 or higher. Please ensure your hosting provider is using a compatible version.

    If none of these steps work, could you please share your site’s System Status with us? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Also, if there are any fatal error logs, please share those with us as well. You can find them under WooCommerce > Status > Logs.

    Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

    Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.

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